How do I get hold of someone if I have questions?

We have a dedicated and friendly administration team who are happy to answer all your queries.

Just call 0499 210 920 or send an email to Admin@heroeshealth.com.au.

What geographical areas do you cover?

We service areas across the Sunshine Coast, Gympie and Bundaberg. We are also happy to travel to surrounding areas if there is a need.

Please check with our team if you are unsure about how far we travel.

Do you come to my home?

All of our occupational therapists travel to your home to do assessments and therapy.

How do I know that the right clinician will be doing the assessment?

All our clinicians are selected to join our team because of their amazing clinical skills and warm compassionate personalities.

We are in the unique position of having clinicians with generalised expertise as well as those who have special interests and experience with mental health, autism spectrum disorder (ASD), dementia, complex cases and acquired brain injuries. Additionally, all our clinicians have weekly support from mentors and medical experts in a variety of specialities to ensure the best clinical care for all our clients.

All new referrals are triaged by senior clinicians who will clarify the referral question to ensure the appropriate therapist is assigned to each case. Of course, you can request one of our amazing clinicians too!

Is there ongoing support or follow-up after the assessment and report?

If this aligns with your goals and the assessment recommendations, we are more than happy to provide ongoing therapy support.

We also provide support for NDIS plan reviews by calling your support co-ordinator to discuss our reports and even attend reviews if needed. This may be particularly important for clients with complex needs.

Do you charge for travel?

Yes, we charge in line with the latest NDIS Pricing Arrangements and Support Catalogue. For Private Funding and Home Care Packages we charge per kilometre or a fixed fee depending on geographic location (a fee schedule is available on request).

However, we do our very best to keep the travel costs to an absolute minimum to ensure that most of the funding goes to important clinical work!

Do you have a privacy policy?

Protection of Personal Information:

If the business has access to Personal Information for the purposes of the Service Agreement, and/or service delivery we must

Not use Personal Information other than for the stated purposes, unless required or authorised by law;

Not disclose Personal Information without prior written consent, unless required or authorised by law;

Ensure that access to Personal Information is restricted to the practitioner who require access in order to perform their duties;

Note: this policy also applies to information relating to complaints or incidents.

Privacy and Consent:

Participant consent (verbal and/or written) for sharing information is obtained at the outset of service delivery and reflected in a signed service agreement. All signed service agreements are stored on sharepoint in electronic format.